Policy Exception Extention - Call Approval Workflow

[ShafrazMubarak]

Hi,

I have a business requirement of incorporating the approval workflow of policy exception process for the extension process. Currently, the policy exception extension is available for assigned to person to approve the extension  as a click of a button. 

We already have a policy exception approval process configured and we need the same approval workflow to be reinitiated for the extension too. The reason for obtaining the approval from the same owners again is there may be changes in remediation tasks, risk level could have been changed. So obtaining the approval from everyone as per the previous process is necessary in our case. But as per OOB ServiceNow, the extension can be approved directly without any approval process. (Since already requried approvals are obtained)

How can i do this ?

[Community Alums]

Hi @ShafrazMubarak ,

It should follow the same approval flow as exception.

[IsabelyA]

You can customize the policy exception extension process by creating a specific Flow or Workflow for the extension button. Instead of simply updating the status, configure this process to restart the same approval flow used in the initial creation, reusing the existing Flow or calling a Subflow with the same approval steps. To do this, remove or disable the extension's OOTB auto-approval logic and ensure that, when the button is clicked, the extension request changes status to “Awaiting Approval” and re-triggers the records in the approval table according to the original approvers.
I think the easiest way is to flow designer