I need to hide 2 operational applications from Incident form however these are required for other

[Priya Singh 2 2]

Hello Team,

I have got one requirement where I need to hide 2 operational CIs from Incident form for all users however these are required for another form. 

What is the best approach to achieve this requirement in Service Now, please advise ?

Thanks,

XXXX

[Mark Manders]

Apply the condition to the reference qualifier on the field (or, if it's a task field, apply a dictionary override for just the incident table).

[Priya Singh 2 2]

Hello Mark,

I have tried to creating a dictionary override & putting the filter under reference qualifier like below:

But it's not working as expected.

Thanks,

PPPP

[Ankur Bawiskar]

@Priya Singh 2 2 

it should be this

javascript: 'sys_idNOT INsysId1,sysId2,sysId3';  

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Mark Manders]

Pleace check Ankur's solution, because it takes all sys_ids at once.

And for future reference: never use 'OR' and 'IS NOT' in the same query, because that will never work:

if(x!=a OR x!=b){}
x = a -> true, because x != b

x = b -> true, because x != a

x = c -> true, because x != a (or b)

You should always use 'AND' because you don't want it to be 'a' AND you don't want it to be 'b'.