I wanted to customize issue form which gets created after a control attestation fails

Karada Sagar Pa
Kilo Guru
1. On the Issue Form, I want the Attestation number to be appended to the 'Name' field on the Issue Form page. 2. From the Attestation record, I want to fetch the user's response and include it in the 'Description' field on the Issue Form page. 3. The priority of the Issue needs to be set based on the user's response captured in the Assessment Instance. I wanted to know one more thing that is it possible to create an report/dashboard for the responses we receive for all the assessments. kind of a single page where we can present this resposes.
1 ACCEPTED SOLUTION

Karada Sagar Pa
Kilo Guru

I have developed this requirement in issue form, This can be done using Business rule.

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5 REPLIES 5

Community Alums
Not applicable

Hi @Karada Sagar Pa ,

Can you share what have you done so far with screenshots please.

 

Hi @Community Alums 

 

I have not started this work till now, but I am looking is there any configuration present in servicenow which will do my job or any script that I have to modify. 

 

Can you share some knowledge on how our issues are generating, is it a server script?

Community Alums
Not applicable

No, there is no existing configuration like that exixt OOTB @Karada Sagar Pa 

 

So then can you share me the scripts so that I can check them out.

 

Also is it possible to read assessment response by using script ?