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Manually Import Vulnerability Data into Vulnerability Module

I'm currently evaluating the vulnerability response module in ServiceNow. Is there a way to manually import vulnerability data into ServiceNow to see how the filters will actually work without fully integrating with one of our vulnerability scanners....

derocheb by Kilo Contributor
  • 2695 Views
  • 10 replies
  • 3 helpfuls

Resolved! Policy Exception Request Workflow

When the state of the policy exception request workflow reaches Approved, will the workflow automatically set the stage to closed when the valid to date of the exception record is reached?  Documentation on the exception request workflow is a little ...

Thomas_J_C by Mega Expert
  • 1826 Views
  • 2 replies
  • 2 helpfuls

Resolved! How to Auto Close Remediation Tasks

We have a requirement to close any open Remediation Tasks when the parent issue is cancelled. I have created a UI Action which sets the Issue state to Cancelled, and makes it inactive, and tried creating an After Update Business Rule to close the Rem...

nickt by Tera Contributor
  • 1493 Views
  • 3 replies
  • 0 helpfuls

Resolved! "Security constraints prevent access to requested page"

I have published a report and added it to a dashboard with the role of "public" but i am still receiving an error "Security constraints prevent access to requested page".   I added the role of ITIL to the report and my test user had ITIL, nogo.. So I...

Resolved! GRC Profiles and Profile Types

We have a very large client that we are currently doing a GRC implementation for and they are asking a ton of questions on Profiles and Profile Types.  Does anyone have uses cases, best practices or documentation on this topic?   Thanks  

jzayicek by Kilo Contributor
  • 2999 Views
  • 4 replies
  • 1 helpfuls

GRC Attestations - Response Output

We have been trying to figure out how to export or display Control Attestations for some time, and cannot figure it out. Currently, we have to go into an authority document, or policy statement we want to view all attestation responses for and we hav...

k_montgomery by Giga Contributor
  • 1290 Views
  • 3 replies
  • 2 helpfuls

Resolved! How do you create and assign Issue Group Rules (GRC)

I can create an Issue Group Rule, but cannnot get them to apply to issues. The documentation provided does not cover assigning issues to groups. Has anyone successfully done this? If so, how?    Thank you

Phil Addison by Tera Contributor
  • 2826 Views
  • 5 replies
  • 1 helpfuls

When does a control gets retired?

Hi all,can you please provide me with scenarios where a control gets retired.i have referred to most of the docs and couldn't find any doc/text related to controls retirement .Thanks in Advance .

sujansathu by Kilo Explorer
  • 1457 Views
  • 4 replies
  • 0 helpfuls

Risk Assessment Questionnaire Calculation

Hi there, I have implemented some risk assessment questionnaires based on my client requirements. However, once the questionnaire is filled and submitted, the score dis not affected in the scoring tab within the risk record.     Is the scoring autom...

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Fed3 by Kilo Explorer
  • 3708 Views
  • 6 replies
  • 2 helpfuls

GRC implementation in ServiceNow

Hi All, We are in the process of implementing the GRC Module within ServiceNow. I would like to know the process and flow of GRC. If anyone already implemented GRC, please help me to understand the process.  Thanks in advance.. Thanks & Regards, Sand...

stene by Kilo Contributor
  • 3252 Views
  • 4 replies
  • 3 helpfuls

Customize Permissions for Demand Workbench

Hello,  Is it possible to change/modify the Roles required for a user to view/interact with the Demand workbench?  As things currently stand the only way for a user to access the Demand Workbench is for them to have both the 'it_demand_manager' and ...

ab7289 by Tera Contributor
  • 1912 Views
  • 4 replies
  • 1 helpfuls