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Resolved! Control Attestation Notification Not Triggering

We've been trying to get the GRC Attestation OOTB assessment notification firing when the control state changes to Attest.  We have tried various workarounds including changing the Notify Assessment User BR to include "Attestation" and changing the O...

Thomas_J_C by Mega Expert
  • 1409 Views
  • 5 replies
  • 1 helpfuls

Resolved! On which table the vendor's assessment responses get stored?

I have an issue with vendor risk assessment process. One of the vendor using the vendor portal has partially completed the vendor risk assessment. Now due to some problems he is unable to access the assessment record. The vendor has not hit the Submi...

Resolved! Unable to Create Controls Automatically

Hello Group,Sorry if this has been answered already, but I couldn't find a related post. I am using my developer's instance to create a test audit environment for my company as a use case. I did the following step:I loaded the appropriately GRC plugi...

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drewsmithii by Kilo Contributor
  • 1765 Views
  • 3 replies
  • 1 helpfuls

Resolved! Policy Expire/Renew and Attestations

Can someone explain what happens after a policy expires? Do you need to create a new Policy or can you update the expiration date? What happens to the Controls that have attestations? Do they all get reset? We have a policy that states that Service C...

Gene Manuel3 by Giga Contributor
  • 2456 Views
  • 7 replies
  • 13 helpfuls

(Need feedback) What is the best way to study for the CIS-RC (Certified Implementation Specialist - Risk, Commpliance and Audit) Exam?

I teach the GRC courses and I get this question a lot and some of the answers are the same for all the exams. The common answers are: Review the exam blueprint  (How to get to this is at the end of this article)READ the book - both the slides and the...

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Jan Spurlin by ServiceNow Employee
  • 1329 Views
  • 2 replies
  • 5 helpfuls

Resolved! Load policies

My org has a set of policies on the website and some are in the documents. Is there a way to load the data into ServiceNow?

Resolved! Clean up GRC Profiles and Profile Types

We are in the process of re-invigorating our GRC Data. As a part of this, we need to clean up the GRC Profiles and GRC Profile Types.  As an example, we have 4 Profile Types and 40,000+ Profiles under each profile type. There are several items that a...

JahanzebB by Mega Guru
  • 2244 Views
  • 10 replies
  • 6 helpfuls

Resolved! Policy/Risk Management Lifecycle

Hello, I noticed that on the CIS RCI blueprint for the exam Policy and Risk management Lifecycles are mentioned, however, I was unable to find any slide about this in the participant guide from the beginning of September. Can someone point me to some...

Resolved! Data anonymization

Hi, I'm reviewing the following but cannot follow the steps described on my dev instance/london. https://community.servicenow.com/community?id=community_article&sys_id=0f7ce2e1dbd0dbc01dcaf3231f96192f Specifically these steps: - Get the list of table...

AES by Kilo Explorer
  • 2782 Views
  • 3 replies
  • 0 helpfuls

Resolved! GRC - UCF integration

We have not subscribed yet to UCF for our implementation.  We are still evaluating.    My Compliance area has asked if there is integration with ACLI/American Council of Life Insurers or NILS is Wolters Kluwer.   Our Compliance area gets daily update...

kerrygregory by Tera Contributor
  • 2418 Views
  • 4 replies
  • 9 helpfuls

Resolved! I want to access ServiceNow's SOC 2 Type II compliance report and ISO 27001 Certificate (along with Statement of Applicability). Where can I find it?

Hello, I have been tasked with assessing the controls for ServiceNow (they are providing service to us). As a result, I need access to SOC 2 Type II (full report) and ISO 27001 documentation (including Statement of Applicability and the testing resul...

Anshul3 by Kilo Contributor
  • 2576 Views
  • 2 replies
  • 2 helpfuls

Resolved! ISO27001 certification documents

Hello, Could you please advise if there is any new ISO27001 certificate available. I only found those covering 1st Sept 17 to 30th Sept18 and ISO27001 certificate only until December 2018. I'd like to know if you're currently being audited for new on...

Maciej S by Kilo Explorer
  • 3718 Views
  • 2 replies
  • 1 helpfuls