We have a very large client that we are currently doing a GRC implementation for and they are asking a ton of questions on Profiles and Profile Types. Does anyone have uses cases, best practices or documentation on this topic? Thanks
We have been trying to figure out how to export or display Control Attestations for some time, and cannot figure it out. Currently, we have to go into an authority document, or policy statement we want to view all attestation responses for and we hav...
I can create an Issue Group Rule, but cannnot get them to apply to issues. The documentation provided does not cover assigning issues to groups. Has anyone successfully done this? If so, how? Thank you
Hi all,can you please provide me with scenarios where a control gets retired.i have referred to most of the docs and couldn't find any doc/text related to controls retirement .Thanks in Advance .
Hi there, I have implemented some risk assessment questionnaires based on my client requirements. However, once the questionnaire is filled and submitted, the score dis not affected in the scoring tab within the risk record. Is the scoring autom...
Hello, Is it possible to change/modify the Roles required for a user to view/interact with the Demand workbench? As things currently stand the only way for a user to access the Demand Workbench is for them to have both the 'it_demand_manager' and ...
Hello,I'm using the VRM application and I was wondering what is the difference between issues and tasks?They both have a workflow and are related to Vendor Risk Assessment.I can tell there is a 1-to-many relationship but that's about it.Could someone...
Hello everyone, I am setting up the Security Operations add-on for Splunk integration by following your documentation here:https://docs.servicenow.com/bundle/jakarta-security-management/page/product/secops-integration-splunk-addon/concept/setup-splu...
We imported the UCF(Unified Compliance Framework) a couple of years ago. We understand the procedure for UCF integration with ServiceNow has changed. Now we have 2 parallel list of auth documents( one from earlier and one from now) and do not know ho...
I have created an assessment, and linked it to Policy Statements, and created controls. The assessment is assigned a respondent in the control. When i impersonate the user, and go to My Assessments i get: Security constraints prevent access to reques...
He, we recently upgraded to Helsink and now we are unable to modify the Approval field in the CCR form. We get the below error.Error: "Security prevents writing to this field." How do I figure out what ACL is causing this so that I can modify this?...
Hi Team,How to identify where users logged ServiceNow Instances like on my home , Hyderabad .Please provide me the suggestions.Regards,Naresh Reddy
Hello Everyone, I'm looking for answers to few basic questions on Control Testing. What is the different between Control Indicators and Control Test? For control self assessment are we supposed to make use of Control Test of Control Indicators for ma...
I want non ITIL users to have the same access as the ITIL users. Where User is read only but everything else is editable. I have tried a few things but non ITIL users are only read only.
I would like to modify our password change page that users see within the ServiceNow Password Reset application to only show one option for changing password: AD Password Reset - Self Service. How do I achieve this?Currently the screen shows two opti...
