Import Policy Text Issue

[DKSINGH]

Hi Experts,

Need your assistance regarding "Import Policy Text" of Compliance Workspace. 

Issue : Whenever importing policy .docx file , I see some issues.

1 - Header and footer are getting overlapped.

2 - If there is any data in table form, that is not getting imported in same format.

& other formatting issue.

Any one worked on this has faced these challenges? Any suggestions to fix?

[Community Alums]

Hi @DKSINGH ,

This is just not an issue with Policy text but overall platform too while importing .docx file 😕

What i follow is :

• Preparation:

  • Images: Save them from the Word document.
  • Text:
    • Remove bullets and numbering.
    • Copy and paste into Notepad (to eliminate hidden formatting).
    • Copy from Notepad.

• Import into ServiceNow:

  • Paste the plain text.
  • Re-add numbering within ServiceNow.
  • Import images one by one and insert them at the right spots.

• Additional Formatting (within ServiceNow):

  • Use Shift+Enter for new lines without bullets/numbers.
  • Indent and set subpoints (a, b, c) manually.

[Community Alums]

Hi @DKSINGH ,

[Tom_T]

Clear your docx file from headers and footers - the change to HTML format creates one long document without page breaks - no headers and footers needed. If you need a document header - create it at the beginning of the text within the document.

I suggest to check the TinyMRE documentation on the web regarding formatting options. Even though there is no way to import standard bullet points possible for me. Only disc-bullet points are imported properly.

There are a number of more restrictions, but as said it is in the documentation of TinyMRE or in the product documentation pages