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Resolved! Entity and Entity Type changes are not recorded in Update Set

Hi,  We build our entities and link them to entity types and assessment types to build Diagnostic in the Dev. Everything work fine in Dev and now we are trying to push it to Prod. We created an update set, making sure they are in the same Profile as ...

vt5 by Tera Expert
  • 2037 Views
  • 8 replies
  • 6 helpfuls

Resolved! How to migrate Indicator Templates from one instance to another

I've implemented indicator templates on a client instance but now we're trying to move them to another one. I had to forced those indicator templates as well as the M2M relationships between those and the control objetives but it appears that when I ...

Resolved! Advanced Risk - license

Hello everyone, I would like to know if we could use "Advanced Risk" module with IRM Standard license. Thanks!

Risk rating in Service Now

Can someone clarify below 2 points in risk rating: 1. The risk criteria in Service now has 3 elements - likelihood, impact and score. I understand the impact of score, when we enter SLE and ARO for risk it picks up calculated score basis risk criteri...

Resolved! Editing Risk category

While creating Risk in SNOW we have option to choose risk from the already available categories - IT, Operational etc. However, is there an option to add further more categories? If yes which table can I use for same?

Resolved! How to copy old variables values into fields in Fix script

Hello everyone.   I'm working on a fix script for all of the old records. I want to copy the values of variables into a field. I've returned the following Script but it's not working. var gd = new GlideRecord('data'); gd.addQuery('sys_created_onRELA...

ALEN TRICK by Tera Contributor
  • 982 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the Use of OOB GRC.System user account with admin role.

Hello Experts,   The GRC plugins created an user account GRC.System with admin role. What is use of this user role and what will impact if I remove the admin role from the user account. is there any documentation about this user account ?   Thank you...

VJ12 by Tera Contributor
  • 1631 Views
  • 3 replies
  • 4 helpfuls

Multiple Risk response tasks creation

Hi Everyone, In current system when a risk is moved to respond state a risk response task gets created.  Can I change this functionality and create multiple risk respond tasks and assign them to users who are of same group?? If I change , will it bre...

Bindu by Tera Contributor
  • 1261 Views
  • 3 replies
  • 2 helpfuls