IRM Policy workflow : approvers mandatory?

jaikellaila
Tera Contributor

Hello,

I see in the IRM documentation that for a policy workflow that :
Process Flow: Awaiting Approval

Once a policy has been reviewed, it moves on to the next stage. If someone has been assigned to be an Approver, the policy will move on the Awaiting Approval stage. Otherwise, it moves on to the Published stage. While optional, this step is recommended.

 

1. When I create a policy without assigning an approver, Once reviewed it doesn't move from review to publish while the approver is empty. Do you know if there is an additional action to move from review to Publish without the awaiting approval step?

Thank you

2 REPLIES 2

MP12
Mega Guru

Hello @jaikellaila , if you need to bypass the awaiting approval step, you could deactivate the UI action "Request approval" and create a new custom one "Request approval" and add a logic to move directly from review to publish once clicked if there is no approvers set. 

Anushree Randad
ServiceNow Employee
ServiceNow Employee

Hi @jaikellaila ,

We have made approver a mandatory in our recent release, so you can't skip it, and that's why you have to complete approval before it moves to published state. But to bypass the request approval, what @MP12 suggested might be one of the options, or you can make approver field optional and move the workflow to published after clicking on 'Request Approval' UI action.

 

Thanks,

Anushree

Sr. Manager, Product Management, GRC

ServiceNow