Issue with Deleting Records from Related List in Audit Workspace

SW3
Tera Contributor

‎05-07-2025 07:26 PM

Hi everyone,
I’m encountering an issue in the Audit Workspace when trying to delete multiple records from the Audit Tasks related list of an Engagement record.

I have attached two screenshots:

  1. Before deletion – the related list with multiple tasks selected.

    SW3_0-1746670728140.png

     

  2. After clicking the Delete button – the UI shows “Alert level: info.
    150 record(s) have been successfully deleted.” but in reality only 46 records have been removed.

    SW3_1-1746670809610.png

     

When I select multiple tasks in the related list and attempt to delete them in bulk, the deletion process either fails partially or hangs without completing. 

Has anyone experienced similar issues with bulk deletion in related lists within the workspace UI?
Are there any known limitations or required configurations (e.g., ACLs, UI Policies, Business Rules) that could be interfering with this behavior?

Any insights or suggestions would be greatly appreciated.
Thank you in advance!

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SW3
Tera Contributor

‎05-11-2025 06:10 PM

I followed up on this issue and discovered that the deletion process in the Workspace appears to utilize the REST Batch API under the hood.

After increasing the maximum timeout value for the REST Batch API request timeout in the Transaction Quota Rules, I observed that more records are now successfully deleted in a single batch operation.

Before applying this change permanently in our production environment, I’d like to ask:

  • Is it safe to increase the REST Batch API request timeout in a production environment?

  • Are there any best practices or known risks associated with modifying this setting?

Additionally, I’d like to know if there are any alternative solutions to address this issue without modifying the Transaction Quota Rules.

 

Any insights or advice would be greatly appreciated. Thank you!

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