Issue with OOB Notifications Not Triggering in TPRM Module

KEDHARIR
Tera Contributor

2 hours ago

I have reviewed the notification configuration for the "Vendor Risk Request assigned" related to the Internal Assessment table. The triggering event referenced is "sn_vdr_risk_asmt.question_contact.change", which, as per the event registry, is described as "When the questionnaire's third-party contact assignee changes."

However, I am seeking clarification on the exact trigger condition associated with this notification, as it is currently not functioning as expected. I kindly request your assistance in confirming the correct trigger configuration and ensuring that the notification is properly aligned with the event.

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2 REPLIES 2

Tanushree Maiti
Giga Patron

30m ago

Hi  @KEDHARIR 

 

Verify whether this notification is being triggered from any Business Rule, Scheduled Job, or server-side UI Action through the use of gs.eventQueue().

 

Param will be passed by gs.eventQueue() to the notification.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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KEDHARIR
Tera Contributor
In response to Tanushree Maiti

9m ago

Hi Tanushree,

I have verified the configuration across multiple components, including Business Rules, Script Includes, Scheduled Jobs, and Server-side UI Actions. However, I was unable to identify any logic responsible for triggering this notification.

I kindly request your assistance in reviewing the configuration and helping to determine where and how this notification event is being generated.

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