ITSM IMPLEMENTATION LAB

WITOU
Tera Contributor

‎07-10-2024 04:32 AM

Hello,

 

Please find below my 2 questions concerning a lab in ITSM IMPLEMENTATION:

 

1- The widget " Add to cart" is not available while requesting an Item in the Employee center. I tried the configuration on service portal > portals but its not working.

 

2- Its asked to impersonnate  a user but I can't find him in " Select a user".  I checked the user list and he is not available. Is it the only reason please?

 

Thank you in advance, 

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Priscilla Muiua
ServiceNow Employee
ServiceNow Employee

‎07-24-2024 10:00 AM

Hello,

 

This is a question for the ITSM team. Please post this on their community site 

https://www.servicenow.com/community/itsm/ct-p/it-service-management to get your question answered.

 

Thank you,

Priscilla

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