Lab 2.1 IRM on Entity Class Management

shweta khemani
Tera Expert

Hi All,

I am trying to complete this lab based on the ebook instructions but somehow I could not find the Department as Eligible dependency in Dependency Map, sharing the ebook instructions and the instance snapshot for reference, if anyone can guide. 

Thanks

 

Ebook says- Downstream should show 'Department'

shwetakhemani_0-1732222745787.png

On Instance:

shwetakhemani_1-1732222825933.png

 

Only Upstream shows- Company

6 REPLIES 6

Anushree Randad
ServiceNow Employee
ServiceNow Employee

@Jan Spurlin can someone from your team help here?

Jan Spurlin
ServiceNow Employee
ServiceNow Employee

What appears in the upstream and downstream lists depends on what you set up in the model.

I'm not 100% sure I am looking at the same version of the eBook you are looking at. Mine says that the downstream should be Department ( Aglow Travel Co.) - that is what you related in the model.

Does that help?

TravisOC
Giga Guru

Same issue here - the dependency model wont let you put Business Process under the second Department(Aglow Travel Co.). It ends up branching off of the first Department(Aglow Travel Co.) when you try to update it. See screenshots

Jan Spurlin
ServiceNow Employee
ServiceNow Employee

Even though you entered the info as in your first screen shot, the system does rearrange it to be the second screen shot. It all works out the same way.  A department can have a child/downstream entity that is either a department or a business service.