LInk to Item/Control in Attestation Designer

Gene Manuel1
Giga Contributor

Is there a way to link back to the Control/Profile in the actual Attestation? Example, we need all Service Catalog Items validated, I have setup a Profile Filter on the sc_cat_item table and I've got Controls created. Is there a way to add a link either to the Control, or the Catalog Item in the Attestation Designer so the person that has to take the attestation can review the item?

1 ACCEPTED SOLUTION

I believe you can have dependency between fields on the Attestation form. For example,  Boolean filed is yes or no to hide or display another question on the form.

 

Is the Catalog Item a field on the Control form? That may help determine if you can create a Business Rule  to display the Service Catalog Item based on the Control. Although, I do not know if you can have business rules run against fields in the Attestation Designer. 

https://docs.servicenow.com/bundle/madrid-governance-risk-compliance/page/product/grc-policy-and-com...

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7 REPLIES 7

Eric Feron
Moderator
Moderator

Hi Gene,

did you manage to link back to the Control/Profile in the actual Attestation?

Cheers.

Eric Feron
Moderator
Moderator

I will close this thread as "answered".

Gene, let us know if you need more.

Cheers.

Manisha Boddu
Mega Guru

Hi Gene,

We can add the control details and link to the control using Table titles(System Classic Mobile UI).

1. Navigate to System Classic Mobile UI>>Table titles

2. Change the scope to GRC:Policy and Compliance Management and create a new record for control[sn_compliance_control]

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3. If you just want control fields to be visible on the attestation, just add them in the fields on the table title.

4. If you want to add URL, set the value in the Script - set value in answer field. Use the below code to display the link to the control.

//Get the Control url from the attestation
var url = 'https://' + gs.getProperty('instance_name') + '.service-now.com/' + 'sn_compliance_control.do?sys_id=' + current.sys_id;
answer = '<a href = "' + url + '">' + '<font size="2">'+gs.getMessage("Click here ") + '</font>'+'</a>' +'<font size="2" color="black">'+ gs.getMessage("for more information related to the control you are attesting to.") + '</font>'+'\n';

 

Please mark this answer as correct if this resolved your issue.

 

Thanks,

Manisha.