ServiceNow RCM - Impacted Areas only showing Citations
ServiceNow RCM - Impacted Areasfor Reg alerts only showing Citations. What about policies, control objectives, etc
Forum Posts
Resolved! Issie source change when indicator is passed
Hi Peoplei detect that when a issue created by a fail indicator is resolved by making the indicator to pass, the issue source field change from siie detect to self detected.why this happen and how to change?
Resolved! How to configure the 'Compliance score' Threshold (color levels)?
I'd like to configure the 'Compliance score' Threshold (color levels) in the assessment? For example, - Green: 100% (Full compliance)- Yellow: 99-1% (Partial compliance)- Red: 0% (Non-compliance)- Grey: N/A (Not applicable) Kindly refer to the pictur...
Any accelator or external tool for generating policy text from control objective?
Hi @community,I am looking for a ServiceNow accelerator or any external tool that can integrate with ServiceNow to generate policy text based on a given control objective (using input/request parameters). This would help avoid writing policy text fro...
Multiple Controls via One Indicator
Can one control indicator adjust the compliance status for multiple controls? Lets say that one control is dependent on another can you have a control indicator that if failed all the related controls would also fail?
Resolved! Control to Monitor with no Attestation
I have a control for which we have done a control test via an Engagement. We do not wish to do an Attestation. Is there a way to move the control from "Draft" to "Monitor" without triggering an Attestation?
Problem with Privacy management data structure
Hello GRC Forum and fellow GRC implementers!In a recent implementation we came across this problem with Privacy Management product's OOB data structure and process model, which, I think, weakens its suitability for privacy management in accordance wi...
How to additonal fields in Assessment form for Third Part Assessmnet
Hi All,I have a requirement where I need to add few addtional fields to capture some information in the below screenshot. I want to add few more text fields similar to reviewers comments. Please help.
QUALYS CIS benchmark level1 and configuration compliance
Hello everyone,How can I ensure/account for configuration compliance in ServiceNow when implementing the CIS benchmark with Qualys?My goal is to achieve Level 1 on servers with ServiceNow compliance dashboards to monitor.Can I use the VR implementati...
Changes to previous steps after Authorization is in Monitoring
Hello,I am investigating a customer request relating to how best to handle changes to a completely authorized package. Forexample, if the Categorization needs to change, do I really need to go back one step at a time until I get back to Categorize? ...
Localization of Smart Assessment templates
Dear GRC Community Can Smart Assessment templates (i.e. questions, answer choices, guidance text etc.) be localized to other languages? Looking at sn_smart_asmt_question, it seems that there is no way to enter content in different languages. Are we m...
Factor validation in ARA
Hi,Requirement:- I want to do a factor validation in ARA. I've configured confidentiality, Integrity based on 100%, 50%. The factor score chosen in confidentiality 50% should not be greater than 100% score. Please can someone suggest how to do a fact...
ServiceNow Tool for Audit: Your Step-by-Step Guide to Audit Excellence
ServiceNow Tool for Audit: Your Step-by-Step Guide to Audit Excellence If you're managing audits, compliance, or risk in your organization, you know how overwhelming it can get. Audit deadlines stack up, emails and spreadsheets pile on, and nothing s...
Resolved! Why ServiceNow GRC is Transforming Risk and Compliance Management
Why ServiceNow GRC is Transforming Risk and Compliance Management Managing risk and compliance in today's complex organizations can feel overwhelming. Many teams juggle mountains of spreadsheets, emails, and manual checklists just to keep up. But wha...
Resolved! Remove a Child Control Objective from a Parent Objective
I have two control objectives that are linked together in a parent/child relationship. I would like to keep both control objective records, but unlink them so that they no longer have a relationship. I tried removing by changing the Parent field in ...
