Need help in configuring heatmaps for advanced risk

RehaS
Tera Contributor

‎05-29-2025 12:11 AM - edited ‎05-29-2025 03:03 AM

There is a requirement to configure heatmap for advanced risk to add to dashboard. I am relatively new to GRC module. 
I saw this ServiceNow doc - https://www.servicenow.com/docs/bundle/xanadu-governance-risk-compliance/page/product/grc-risk/task/... but unable to add the widgets in the new Platform Analytics type dashboard as there is no option to add them there. I have also enabled the properties related to it.

 

Need help to configure this? and if its not available OOB, please let me know the steps to create (eg: what data source/table to select etc).  May I know which table is used to create heatmap for advanced risk?

 

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Connor Levien
ServiceNow Employee
ServiceNow Employee

‎05-30-2025 04:01 AM

@RehaS what type of Platform Analytics dashboard are you configuring? The OOTB Advanced Risk Assessment heat map is available in Dashboards built via UI Builder. I would suggest using the OOTB Operational Risk Management dashboard in Platform Analytics as an example of how to set up the Risk heatmap component. 

 

Make sure you have set up an ARA methodology first to have the required configuration available

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RehaS
Tera Contributor
In response to Connor Levien

‎05-30-2025 04:16 AM

Hi @Connor Levien , thank you for your response.

 

If I need to create a new dashboard (in Platform Analytics of inline editor type) and create a heatmap there for advanced risk assessment, then what would be the steps? Can we bring in the heatmap from operational risk management dashboard to the new dashboard? I am very new to UI Builder and GRC risk module, Thanks in advance!

 

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Connor Levien
ServiceNow Employee
ServiceNow Employee
In response to RehaS

‎05-30-2025 06:32 AM

@RehaS you have to use the type Technical editor to bring the risk heatmap in. The risk heatmap is a different component than the standard heatmap and has a lot more capability but hasnt been configured to be useable in the in line editor type dashboards. You will have to use the Technical editor type dashboard to use it but you can take a copy of the Operational Risk Management Dashboard and make the changes you require.

 

I would also suggest raising this as an idea on the idea portal to have the risk heatmap useable on the inline editor dashboard as the product team is always after customer feedback

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