New Button is not opening in Reliant Entities of Audit Workspace

[G Sai Vamshi]

There will be reliant entities and reliant entity types related list in audit workspace whenever control is common control.

Upon clicking New on Related List , Entity Creation Record Page is not opening in the workspace , Upon clicking on Reliant Entity Type  New button on the workspace , It is opening Entity Type New Record.

How to fix this for Reliant Entity

[ayushraj7012933]

Hi  @G Sai Vamshi ,

This issue is commonly seen in Workspace (UI Builder-based) related lists where the “New” button behavior is not properly configured for certain relationships like Relevant Entities.

In your case, since Relevant Entity Type works but Relevant Entity doesn’t, it clearly indicates a missing or misconfigured workspace record page / action mapping.

Root Cause

• Workspace does not know which page to open for creating a new Relevant Entity

• The “New” action is not mapped to a record page in UI Builder

• OOB configuration may be incomplete or overridden

Step-by-Step Fix

Step 1: Identify the Table Behind Relevant Entity

• Open the related list configuration

• Find the table used for:

  • Relevant Entity (usually a m2m or custom table)

Step 2: Check if Record Page Exists in Workspace

1. Go to:

   • UI Builder

2. Open your Audit Workspace

3. Search for:

   • Record page for the Relevant Entity table

If no page exists:

• That’s why “New” is not opening anything

Step 3: Create Record Page (If Missing)

1. In UI Builder:

   • Click Create Page

2. Select:

   • Record Page

3. Bind it to:

   • Relevant Entity table

4. Publish the page

Step 4: Configure “New” Action

1. In UI Builder:

   • Open the page where related list is present

2. Select:

   • Relevant Entities related list component

3. Check:

   • Action → New

4. Ensure:

   • It is configured to open:

     • Create Record Page

If not:

• Add navigation action manually:

  • Type: Navigate

  • Target: Record page (Relevant Entity)

Step 5: Verify Workspace Form Behavior

• Go to:

  • sys_ux_form_action / Declarative Actions

• Ensure:

  • “New” action is available for that table in workspace

Step 6: Compare with Working Entity Type

👉 Since Relevant Entity Type is working:

• Compare:

  • Page configuration

  • Action mapping

  • UX page registry

Step 7: Clear Cache & Test

• Run:

  cache.do

• Reload workspace and test again

[ayushraj7012933]

Hi @G Sai Vamshi ,

If you find my response helpful or it resolves your issue, kindly mark it as Helpful and Accept the Solution.

This helps others in the community quickly find the correct answer and improves overall knowledge sharing.

Thank you for your support!