Hi everyone, I am looking to add a new factor and replace an existing one within the Control Assessment section of my Risk Assessment Methodology (RAM). In our Dev environment: I cannot move the RAM back to the 'Draft' state because there are assessments currently in progress linked to it. From what I understand, ServiceNow prevents this to maintain data integrity for active assessments.
My questions:
What is the recommended way to handle active assessments when a RAM update is required? Should I create a completely new RAM or attempt to 'force' a state change?
What are the step-by-step instructions for migrating this change safely into Production?
I want to ensure historical data is preserved and that the transition to the new factor is seamless for users. Any insights or proven workflows would be greatly appreciated!
