No risk assessments available message in service portal

MK6
Tera Contributor

‎01-06-2023 02:55 PM

Hi All - 

 

I have a PDI on Tokyo instance and when I go to Service portal - My GRC --> My risk assessments, there are no records visible although I have risk assessments under assess state.

I am using advanced risk and below screenshot:

MK6_0-1673045681947.png

 

 

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3 REPLIES 3

Community Alums
Not applicable

‎01-09-2023 12:12 AM

Hi @MK6 ,

You need to check whom these assessments has been assigned to.

can you share some screenshots of the risk assessment record please.

 

0 Helpfuls

Community Alums
Not applicable
In response to Community Alums

‎01-09-2023 01:04 AM

Hi @MK6 ,

 Make sure the risk assessor has the assessment assigned and in the backend its shown under " Risk> Risk Register>My Assessments".

On the portal side:

SandeepDutta_0-1673255081361.png

 

UTKARSH JAIN
ServiceNow Employee
ServiceNow Employee

‎01-10-2023 02:10 AM

Hi MK6,

 

The risk assessment tasks shown here in the screenshot are only risk assessments that are initiated from classic risk assessments and not advanced risk assessments. Advanced risk assessments can be accessed from the employee center using the following navigation patterns:

 

1. Navigate to Employee Center: <instance_url>/esc

2. Go to GRC tasks under the active items on the right hand side

UTKARSHJAIN_0-1673345236271.png

3. Go to New / In-progress tasks which opens the GRC task Inbox

UTKARSHJAIN_1-1673345329980.png

 

4. Click on the folder for "Risk Assessments"

UTKARSHJAIN_2-1673345372769.png

 

Note: 

1. Classic risk assessments will show old risk assessment task on this page while Risk Assessments will show tasks from advanced risk assessments

2. You need to install the new UI i.e. GRC: Risk Management Workspace for this new experience