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Resolved! Indicator Task Result - new choice and GRC Issue creation

Hello community,I have a requirement from a customer to create a new choice for the Result field on the Indicator Task table.I created a new choice on the sys_choice table so now I have these three choices (they also wanted to change the label):And m...

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Mira1992 by Kilo Sage
  • 1382 Views
  • 6 replies
  • 0 helpfuls

Residual risk score calculation with non-compliant controls

Where in the configuration does the residual risk calculation take into account any non-compliant controls? My assumption is that the residual risk score should automatically be lowered if there is an associated non-compliant control.

Trey7 by Tera Contributor
  • 1240 Views
  • 5 replies
  • 3 helpfuls

Resolved! Dynamic Policy Acknowledgement

Hi Folks, I am new to using Policy Acknowledgements, but I am trying to figure out how to design an acknowledgement that is dynamic and "catches" new employees that meet certain criteria.  For instance, for any employee where department is "IT", or i...

Resolved! Workspace Configure Tab

Hello Team,Could you please let me know that how can we add our custom/new icon on the workspace and redirect it to other page. Thank youPrajwal

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Resolved! ARA(GRC: Advanced Risk) Workspace UI Action Configuration

Hey everyone, I'm currently using the ARA workspace and trying to locate where specific buttons are defined. I'm particularly interested in the buttons like 'Move to Residual Assessment','Move to Control Assessment' and 'Move to Inherent Assessment.'...

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RC22 by Tera Expert
  • 1197 Views
  • 5 replies
  • 3 helpfuls

Citation Level Attestation

Client wants to do Citation level attestation. From the below approaches, what would be the best in terms of saving development efforts and any other suggestions ?1. Approach 1 : Citation Form (draft > attest > review > active > retired)Create a proc...

Missing Due Diligence Dashboard

I have installed Third Party Management Product in our sandbox environment. Unfortunately, upon viewing Vendor Management Workspace, Due Diligence Dashboard is missing. I also checked the list pages in UI Builder and I still can't find the page for D...

judithfrnl by Tera Contributor
  • 443 Views
  • 4 replies
  • 0 helpfuls

Report Template Customization Tutorials

Are there any tutorials from ServiceNow Learning that cover how to customize report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning how to customize report templat...

mmaitland by Tera Contributor
  • 622 Views
  • 1 replies
  • 0 helpfuls

Risk Workspace-UI Builder

Hi,In UI Builder, where do you customize Control assessment? I'm not able to find component info even for the new variant which I created. Any guidance is appreciated.  

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AH6 by Tera Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls