post Xanadu Upgrade -Risk Response- RiskAcceptance task Approval Issue

sujatabhagat
Tera Contributor

We have recently upgraded from Vancouver to Xanadu,

Some defects raised by client post upgrade:-

On Risk Response- Acceptance task Additional approvers not following the flow.

-Approvers  field was missing on risk acceptance task

-we added risk approvers field on risk acceptance task and tried to add additional approval/modify existing approval on record

-Once we click on Request Approval, default approval only received the approval and modified approval will not receive approval task

-Only default approver is receiving approval

-Activity history also not updating  for modified approver

 

Debugging

 

We understand that  there is one flow running "Risk Response Task Approval Flow"

We tried to test the modified approvers set on approvers field  however the flow executions

Also not proceeding for approvers(modified list)

Before this upgrade there was workflow running for risk response task approvals, ServiceNow inactive that workflow

and introduced flow from flow designer

 

Earlier this functionality was working fine. Now post Xanadu patch upgrade, this functionality has stopped working

I tried to copy existing flow and added approver field-based approvals but still it's not working

Can can anyone know about this issue and solution/work around?

 

#GRC#Risk#IRM#RiskManagement

 

2 REPLIES 2

Mahendra Chandw
ServiceNow Employee
ServiceNow Employee

Hi Sujata,
We have modified the approval workflow for risk response tasks,  going ahead in the risk response task, by default the risk owner will be the approver.
If the user wishes to configure more levels of approval hierarchy, they can use the Approval configurator functionality to do so.

MahendraChandw_0-1729568430651.png

Attaching the links for the documentation of the above here.

Thanks



sujatabhagat
Tera Contributor

Hello Mahendra,
 Thank you for your reply.
last week I configured approvals, and I got my customer requirement fulffilled.