"Report Risk event" Record producer updated to active 'false' after updating the plugin

jayasuriya
Tera Contributor

‎03-12-2025 06:42 AM

Hi Experts,

we have a record producer as "Report Risk events" and the application scope is GRC:Advanced Risk. Recently we have updated the GRC:Advanced Plugin to current version. And noticed that this record producer was updated to active 'False'. We have updated the plugin few time in the past but never faced this issue . We are not sure why this Record producer was updated to active 'false' now but not in the past upgrades?

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PrudeAnurag
ServiceNow Employee
ServiceNow Employee

‎03-12-2025 12:13 PM

@jayasuriya ,

We did not notice the issue in the instances that we recently upgraded. Check the updated file for advanced risk, and if it does not help, you should check with customer support.

 

Regards,

Anurag

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