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Resolved! How do you create and assign Issue Group Rules (GRC)

I can create an Issue Group Rule, but cannnot get them to apply to issues. The documentation provided does not cover assigning issues to groups. Has anyone successfully done this? If so, how?    Thank you

Phil Addison by Tera Contributor
  • 2577 Views
  • 5 replies
  • 1 helpfuls

When does a control gets retired?

Hi all,can you please provide me with scenarios where a control gets retired.i have referred to most of the docs and couldn't find any doc/text related to controls retirement .Thanks in Advance .

sujansathu by Kilo Explorer
  • 1316 Views
  • 4 replies
  • 0 helpfuls

Risk Assessment Questionnaire Calculation

Hi there, I have implemented some risk assessment questionnaires based on my client requirements. However, once the questionnaire is filled and submitted, the score dis not affected in the scoring tab within the risk record.     Is the scoring autom...

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Fed3 by Kilo Explorer
  • 3426 Views
  • 6 replies
  • 2 helpfuls

GRC implementation in ServiceNow

Hi All, We are in the process of implementing the GRC Module within ServiceNow. I would like to know the process and flow of GRC. If anyone already implemented GRC, please help me to understand the process.  Thanks in advance.. Thanks & Regards, Sand...

stene by Kilo Contributor
  • 3104 Views
  • 4 replies
  • 3 helpfuls

Customize Permissions for Demand Workbench

Hello,  Is it possible to change/modify the Roles required for a user to view/interact with the Demand workbench?  As things currently stand the only way for a user to access the Demand Workbench is for them to have both the 'it_demand_manager' and ...

ab7289 by Tera Contributor
  • 1691 Views
  • 4 replies
  • 1 helpfuls

Resolved! What is the difference between Issues and Tasks?

Hello,I'm using the VRM application and I was wondering what is the difference between issues and tasks?They both have a workflow and are related to Vendor Risk Assessment.I can tell there is a 1-to-many relationship but that's about it.Could someone...

Resolved! What is the minimum set of roles that a user needs to create events and incidents from the Security Operations add-on for Splunk integration?

Hello everyone,  I am setting up the Security Operations add-on for Splunk integration by following your documentation here:https://docs.servicenow.com/bundle/jakarta-security-management/page/product/secops-integration-splunk-addon/concept/setup-splu...

Difference between authoritative sources and authority documents ??

We imported the UCF(Unified Compliance Framework) a couple of years ago. We understand the procedure for UCF integration with ServiceNow has changed. Now we have 2 parallel list of auth documents( one from earlier and one from now) and do not know ho...

nsethi by Kilo Contributor
  • 1389 Views
  • 6 replies
  • 1 helpfuls

Resolved! User cant see Assessment

I have created an assessment, and linked it to Policy Statements, and created controls. The assessment is assigned a respondent in the control. When i impersonate the user, and go to My Assessments i get: Security constraints prevent access to reques...

bo2 by Mega Contributor
  • 1640 Views
  • 15 replies
  • 0 helpfuls

Resolved! How to find an ACL for a field

He, we recently upgraded to Helsink and now we are unable to modify the Approval field in the CCR form.   We get the below error.Error: "Security prevents writing to this field." How do I figure out what ACL is causing this so that I can modify this?...

Resolved! how to identify Ip adress logins

Hi Team,How to identify where users logged ServiceNow Instances like on my home , Hyderabad .Please provide me the suggestions.Regards,Naresh Reddy

GRC - Application customization

Hello Everyone, I am pretty new to the Servicenow GRC platform. I am trying my hands on the developer instance by installing the plugins such as - Audit, Policy and Compliance and UCF. My questions are both technical as well as funcational Functional...

swayam1 by Kilo Contributor
  • 1968 Views
  • 7 replies
  • 2 helpfuls

Control Indicator vs Control Test

Hello Everyone, I'm looking for answers to few basic questions on Control Testing. What is the different between Control Indicators and Control Test? For control self assessment are we supposed to make use of Control Test of Control Indicators for ma...

swayam1 by Kilo Contributor
  • 1738 Views
  • 2 replies
  • 1 helpfuls