RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Alerts

[AmeetPatra1]

RCM Application Error. While using similarity definition form to train AI to recommend Citations for Reg Alerts, it is not working. Will it take some days?  In this example, Citations with Critical names should have been recommended within the Regulatory Alert

Requesting for a quick response if possible.

#grc #irm #rcm #riskandcompliance #regulatoryalerts

[ANOOP_CHERIAN]

Few Clarifying questions - From image snapshot, what is the latest similarity solution version being trained? Is it version # 8? It is unclear if the latest similarity solution version is success or fail.

Here are some of the troubleshooting materials that can be referenced to investigate the reasons of failure. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781893

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1699513

https://www.servicenow.com/community/itsm-forum/predictive-intelligence-training-failed/m-p/883162/h...

If the issue persists, kindly reach out to Predictive Intelligence service team to debug the failure identified in the specific instance.

[AmeetPatra1]

Hi @ANOOP_CHERIAN .  Thanks for the reply. Every training solution is failing as active is turning out to be false.  Even when we update and retrain, any new training solution is failing.

Predictive Intelligence service Team - How to reach them?

[ANOOP_CHERIAN]

Thanks for the update. As the failure is witnessed for other training solutions. Kindly proceed in channelizing the feedback as a support query/ case request where the dedicated support team member from ServiceNow will assist further in troubleshooting the failure observed in your instance.

[AmeetPatra1]

Anoop unfortunately my partner portal email is not sufficient to raise support ticket.

Is there any email id I can send email to, for quick resolution, :).