Rebuild Attestation Designer

[Alex Jeremias L]

Hi all, A client is asking to rebuild the whole Attestation Designer, Is it possible? If it is, where can I find where is developed the designer to clone and start editing?

Here is the screen of the Designer

[Community Alums · Accepted solution]

Hi @Alex Jeremias L ,

There is no OOTB way to Rebuild attestation Designer and it's not a good approach to even think on that direction.

If there is a demand from your customer, please try to push back and let them know that its defying the OOTB way of building the attestations  and try to use the current one to match their requirements.

[Mehernosh Amrol]

Rebuilding the Attestation Designer?  That is published by ServiceNow, which has a new Attestation Engine in Washington D.C.  The Attestation or Metric Type can be redesigned.  I'd stay away from redoing the Attestation Designer as you'd be creating lots of customizing.

I am curious as to how they want to change the designer.

[Alex Jeremias L]

They want to add more functionalities, so they want to modify it, that's why I want to find where the scripts are. Is there any option to create pages similar to the Attestation Designer inside ServiceNow?

What do you mean by this?

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@Mehernosh Amrol wrote:

The Attestation or Metric Type can be redesigned.  

[Community Alums · Accepted solution]

Hi @Alex Jeremias L ,

There is no OOTB way to Rebuild attestation Designer and it's not a good approach to even think on that direction.

If there is a demand from your customer, please try to push back and let them know that its defying the OOTB way of building the attestations  and try to use the current one to match their requirements.

[Jan Spurlin · Accepted solution]

@Alex Jeremias L - I agree with @Community Alums on this one.  The attestation Designer is a tool that is managed by the Platform business unit at ServiceNow. There are a TON of applications that use that designer.  If you even try to customize it, then you will be jeopardizing other applications AND your upgrade path.

Please start a new post and explain what additional features they want in the designer. It is possible that there is a different want to accomplish this.

And by the way - you may not be using Attestations the way that ServiceNow intended them to be used.  Here is a link to an old video that explains the difference between Control Attestations, Control Indicators and Control Tests.  The concepts are ALL still relevant and may help you.  https://www.servicenow.com/community/new-customers-policy-risk/video-tutorial-controls-attestations-indicators-and-control/ta-p/2314185