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Resolved! Is it possible to add fields to Advanced Risk Assessment Layout

Hi Team, We are trying to set up Advanced Risk Assessment where customer asked to display some additional fields on the Inherent Assessment section. Current OOB layout does not have any dedicated field for Impact and it has only the calculated impact...

PrakashRam by Tera Contributor
  • 2322 Views
  • 3 replies
  • 0 helpfuls

TO show field message

Hi Everyone, I have a requirement where I need to show the field message based on field value changes but the message contain a link which not possible in field message but client wants below that field only is there any alternate way to achieve the ...

Niyeeti Dey1 by Tera Contributor
  • 1767 Views
  • 2 replies
  • 0 helpfuls

Resolved! ServiceNow IRM/GRC and SOX Audits

Is anyone using GRC Audit Management to conduct SOX audits?  If so, how are you flagging control test failures that are significant deficiencies or weaknesses?  I'm seeing issues and observations but not seeing a way to flag either as a deficiency or...

mjdeandrea by Tera Expert
  • 1694 Views
  • 2 replies
  • 1 helpfuls

Attestation Designer vs Survey Designer

All, We were advised by our Snow rep to use the Survey Designer instead of Attestation Designer due to the inability of AD to scroll through more than the initial screen resolution when we begin the design.  I have to say not having this tested was a...

sunriver61 by Mega Expert
  • 1733 Views
  • 2 replies
  • 0 helpfuls

Resolved! Policy Exception and Policies

Hello 1. When a policy exception is created, the Source type can be selected as Policy, and the system forces you to select a policy. I would like to know what happens when a Policy is approved. 2. When the Source type is Control objective, control, ...

rajeeshraj by Tera Guru
  • 2877 Views
  • 1 replies
  • 3 helpfuls

Resolved! Audience update on Policy Acknowledgement Campaign

Does anyone know of an efficient way to solve for this use case or will it be solved for in upcoming versions?   Build and Audience for a campaign - all users in  Sys Group Y.Build a Policy Acknowledgement Campaign - Audience "Alll users in Sys Group...

Community Alums by Community Alums  
  • 1510 Views
  • 2 replies
  • 1 helpfuls

Resolved! Knowledge is created for any updates to policies

We have noticed that each update to a policy creates a new knowledge article, example is policy 123 which had kb001 now has kb002 and kb003 if another change was done. the latest is the only valid one. The issue is these links back to KBs are shared ...

Risk Workspace edit the Task tab

Hello IRM experts !  I would like to find a way to edit the Task tab in the Risk Workspace. In the Task tab, you can see the different IRM related tasks which are assigned to you such as Control Attestation, Issues, Risk Assessment etc. I would like ...

Resolved! [BCM] Amending Dependency section within BIA PDF Template

Hello, I've created additional columns within the Dependencies section for a few elements using the Grid Configuration method.  However, when I generate a PDF of a BIA, these columns are not appearing (only the default ones are).  How do I amend the ...

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Risk response task (Advanced Risk) workflow behavior

Hello,In Risk Management application, when a Risk response task (Mitigate / Transfer etc.) is moved to "Review" state all the users who has sn_risk_manager role are receiving notification. But, they can not provide comments or close the Risk response...

External Auditor unable to access Audit Workspace

Hi Community Team,I have a query on the External Auditor [sn_audit.external_auditor] role trying to access Audit Workspace.OOTB the role on Audit Workspace access is sn_audit_ws.auditor and this role contains sn_audit.user as an inherited role, so cl...

Dipin1 by Tera Expert
  • 2268 Views
  • 3 replies
  • 1 helpfuls

Resolved! Policy Acknowledgement - Licensing question

Hello together,I have a question about working with policy acknowledgements. The idea behind it is very good and makes perfect sense. Each employee of an organization confirms the corresponding policy via this way. This works perfectly (in test). But...

mweber1000 by Tera Contributor
  • 1410 Views
  • 1 replies
  • 2 helpfuls