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What does the Theme define for a Service Portal?

What does the Theme define for a Service Portal?1. The background colors used in ServiceNow portal 2. Defines the look and feel of an entire Service Portal 3. The look and feel of the service portal homepage4.The images used in service portal

Samiksha_12 by Tera Contributor
  • 2581 Views
  • 2 replies
  • 3 helpfuls

Resolved! GRC integrated with Knowledge

I have a customer case where I would like to integrate Knowledge with the GRC module. The link seems to be the Policy element. My objective is to create policy documents in word and use the Managed document module in ServiceNow, where I store the pol...

Petter-B by Tera Contributor
  • 1457 Views
  • 1 replies
  • 1 helpfuls

Error Creating Credential Alias for Microsoft OneDrive spoke

We are trying to configure a Microsoft OneDrive spoke using the instructions athttps://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-msonedrive.html We have been successful at* Configuri...

Will Mathies by Tera Contributor
  • 2496 Views
  • 1 replies
  • 1 helpfuls

Resolved! Assign Control to Owning Group Instead of Owner

We would like to use "Owning Group" instead of owner in the Control record for Attestations. However, if a Control is in "Draft" State and you try to update the Control without an owner, you get the following error: " "The following mandatory fields ...

Gene Manuel1 by Giga Contributor
  • 3767 Views
  • 4 replies
  • 5 helpfuls

Resolved! GRC BCM Lite Operator and Full Operator roles and access

Hi All, Need to know the basics of the BCM Lite Operator and Full Operator. What is the difference between the two?Also, the roles and access that are associated with both the BCM Lite Operator and Full Operator. Any help would be highly appreciated....

Nagashree5 by Tera Contributor
  • 8394 Views
  • 2 replies
  • 5 helpfuls

Change filter criteria in Workspace

Hi,    Where does one navigate to change conditions for  filters used for related lists in workspace? As illustrated in the screen below, when navigating to indicator results within the engagement record the filters are not editable.      Thanks.   ...

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GRC: Continuous Authorization and Monitoring vs Risk

Hi Folks... Continuous Authorization and Monitoring application aims at NIST RMF. How does this fit into existing 1) Risk application 2) Policy and Compliance application? In the past using NIST RMF accelerator, imported control objectives were tied ...

Managing Issue: Moving from New to Analyze

In PDI instance: newly created issue, and available buttons are Discuss, Follow, Update, and Delete. Regardless of which user is impersonated, I am not seeing any other buttons. How is issue moved from New to Analyze to Respond? All fields are filled...

Bojana_G by Tera Contributor
  • 1240 Views
  • 3 replies
  • 2 helpfuls

See Recovery Tier from BIA on Business Application?

Hi, What is the relationship between "Emergency Tier" on Business Application in the CMDB and the "Recovery Tier" from the BIA in BCM module? Also, do they in any way relate to "Business Criticality"? Is there a way to see the BIA result on the  Appl...

cvik by Tera Contributor
  • 3318 Views
  • 3 replies
  • 5 helpfuls

Resolved! Types of Audit Task

Hi,  Can someone distinguish the following types of audit task? Just to better utilize the audit management. Activity Control TestInterviewWalkthrough  Thank you!

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jajay by Tera Contributor
  • 2735 Views
  • 1 replies
  • 2 helpfuls

Smoother Control Re-Attestation

Greetings to all,I find myself confronted with a business requirement regarding the re-attestation of compliant controls. The business has expressed some frustration over the need to re-attest controls on an annual basis, especially when they are con...