Refresh Entities count after Entity filter is updated

Zind
Tera Contributor

How can you get the Entities ( count_ first tab of your Entity Type,  updated after the Entity Filter changes? For example,  first time the filter ran it rendered 1000 entities, then I noticed I needed one more criterion,  so after running the filter the entities count is now 900. However, the Entities ( 1000) tab has not updated.  

 

Thanks 

 

5 REPLIES 5

Naveen Kumar4
ServiceNow Employee
ServiceNow Employee

Hi Zind,

Did you click on a related link called "Update entities from filters" on the entity type record after updating the entity filter? If yes it will take a little time to add/remove the entities and then refresh the page.

Otherwise, the scheduled job available in OOB will take care of this process.

 

Thanks,

Naveen

Yes, I did click on the Refresh Count on the query builder; the first tab did not update until next day. I need to check with the Admin what is the configuration on it. We are using Rome. 

Thanks for sharing 

Yes, I did click on the "Update entities from filters".  We got the update next day. Thank you

Community Alums
Not applicable

Hi Zind,

It happens automatically by the scheduled job called as "GRC Refresh Entity Count".

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Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep