Risk Acceptance Sequantial Approvals

[ShafrazMubarak]

Currently, the OOB Risk Acceptance Approvals are triggering parallelly for the selected approvers in the Risk Acceptance Tasks. 

We need the approvals to be triggered sequentially and the order also to be decided within the Risk Acceptance Task by Risk Owner. 

How we can do this and are there any challenges in this?

[Mark Manders]

Start by inactivating the OOB functionality and then create your own flow in which you just make it your own process. That way it won't be touched in case ServiceNow updates it in a future upgrade or patch, having you to check on any changes they did to it.

[jaikishan1]

Hi @ShafrazMubarak ,

This should not happen OOB. There might be an issue with the approval configuration.
Can you please review the configuration settings under "sn_grc_appr_approval_configuration" table.
Please make sure that the approves are defined under proper levels.

Please mark this answer as helpful if it resolves your query.

Regards,
Jai