Risk Score Calculation From The Assessment Questionnaire

[Phoebe Buffay]

Hello all,

Can some please tell me how the risk scoring on a risk form can be updated from the risk management?

Thanks.

[Jan Spurlin]

There are two risk assessments - one is the original risk assessment which utilizes the Platform assessment engine.  In the baseline that one does NOT update the risk score. If you need it to then you will need to do customization.

The other risk assessment is the newer Advanced Risk Assessment - one of the reasons this was developed was so that the responses to an assessment could drive a risk score. This happens as part of the overall process of setting up a RAM (Risk Assessment Methodology).

Hope this helps.

Jan

[UTKARSH JAIN · Accepted solution]

Hi Phoebe,

Just to elaborate on what Jan said. Older risk assessments had 2 components, First is a questionnaire or an assessment that was sent to gather feedback about their opinion about a risk based on which the risk owner can then update the risk scores by specifying impact and likelihood scores and therefore both were not connected as it was assumed that someone will analyze the responses based on which he would enter the impact and likelihood. However, we learnt from customers that most customers were doing risk scoring directly or wanted to integrate the 2 so that results can flow from assessment to scoring. Along with it customers also highlighted the fact that they may have different scoring logic apart from just impact * likelihood and wanted more flexibility.

We therefore, created Advanced Risk Assessments(ARA) which considers these use cases and many more and provide customers a much better risk management tool. I would strongly advocate towards viewing the online demo videos for ARA and see if that would fit your use cases. All customers on IRM Pro are entitled to use that capability.

Regards,

Utkarsh

[Vivektietsood]

Can you please provide some links to the videos ? Thanks

[Sebastien Fix]

Have a look at this one: https://www.youtube.com/watch?v=ASnk0cvSlRk&ab_channel=ServiceNow-NowCommunity

On the same channel, you will find quite a few other videos by Utkarsh and the team, but this one is a good basic one to start with 🙂