Resolved! Can we use any auto reply bots in the servicenow community
Is there any way to integrate AI bot to generate auto replies for the questions that are asking in the servicenow community.
Forum Posts
Continuous Authorization & Monitoring - Control Requirement
In CAM module, Authorization Package, I have created Hybrid Controls from Baseline Controls. And from Hybrid Control screen with 2 Control Requirements, when I select Take Attestation at Requirement level checkbox and click Attest button, I am not ge...
what is the default value of Computed control effectiveness If no mitigating controls to assess ?
In xanadu Advanced Risk assessment, in case of no mitigating controls to assess, I expect that the residual risk calculation will not account for any reduction in risk due to controls, effectively treating the residual risk as equal to the inherent r...
how to make CAB mandatory for high/medium impact for normal change in servicenow
how to make CAB mandatory for high/medium impact for normal change in servicenow
Integration with Microsoft SharePoint - GRC Policy authoring
Currently we are checking the feasibility of integrating ServiceNow with Microsoft SharePoint for policy authoring. As per the ServiceNow docs, for the integration the 'Microsoft OneDrive spoke 2.3.1' needs to be installed. Link to the doc: https://d...
adding attachment in a pdf
Greetings,I have a requirement where I should fetch an attached file from the form and add it as an attachment in PDF generated.Screenshots for reference:1. Floor Plan field from Plan record:2. Sysid appears when trying to fetch it to PDf.I would lik...
Master Risk or Parent risk functionality
Hello,Do anyone have idea if servicenow provides out of the box functionality of logging master risks. And if we can convert risks to issues?Thanks
TPRM - Internal Questionnaire to Review Answers of Vendor Assessment
Hi all,I am setting up a recurring annual assessment (but this question is general to the TPRM Due Diligence/Vendor Assessment process). An assessment (questionnaire + document requests) will be sent to the Vendor to complete.Once they have completed...
How to replace the ui_reference query in UI Page with the client side function?
II have a requirement in the Risk Assessment where the Reassign button opens the “reassign_coordinator” UI Page with an “Assessor” field. I want to modify the reference qualifier query for the Assessor field to only include members belonging to the a...
Report or Document Template Online Classes or Tutorials
Are there any online classes or tutorials from ServiceNow Learning that cover how to customize document or report templates? I've done a quick search and didn't see anything, but please let me know if I've missed it. I'm most interested in learning h...
Update assessment metric question without impacting previously submitted assessment.
Hi Team, I want to update the metric question on the assessment form for self-assessment, but I do not want to impact previously submitted assessment records. I have tried updating the metric question, but it is impacting the previously submitted ass...
Resolved! How is the Owner field on Policy typically used?
Hello,I'm curious how you use the "Owner" field on Policies? Is it the person responsible for developing the policy (author), or the one who oversees it, essentially making sure controls are in place? or both?
I need to hide 2 operational applications from Incident form however these are required for other
Hello Team,I have got one requirement where I need to hide 2 operational CIs from Incident form for all users however these are required for another form. What is the best approach to achieve this requirement in Service Now, please advise ? Thanks,XX...
Planned start date on Audit Engagement
Hi, The input for the Engagement start date is the date from the previous audit, right? For example Jan 2024 is the engagement start date then all past audits from Jan 2024 until end of Engagement planned end date which is Nov 2024 will appear on In...
Resolved! What do the terms RRTO, RRPO and RS mean in BCM ?
I found these terms used in a pdf extract of the BIA document in BCM. What exactly do they mean ?
