Score timeframe mappings in BIA templates

[Tiffany E]

Hi all,

Long story short, had an SEM turnover while we were mid-stream in setting up BCM. I'm taking over and have used BCM many years ago so some things I cant recall or have changed. Current difficulty is in understating the "Score timeframe mappings" section of the new BIA template I've created. I've searched the forum, product documentation, and even Google. I'm coming up flat.

Can someone explain this section to me? What is it used for and is there some sort of guidance available for how to configure this section? Currently the RPO is not calculating on this template so I'm wondering is this section not being completed is why

[Rana Baghdar]

Hi @Tiffany E 

Score timeframe mapping has been there since day one of this module, and it is not something that has been introduced recently. 

It is related to the Recovery Point Objectives, and are used when something requires data backup. The table sn_bia_score_timeframe_mapping stores the mapping results of the threshold score and the timeframe assigned to the RPO. 

When setting up these mappings, the lower and upper threshold score is used to set numerical towards the timeframe.  These are set up based on the time frame that is least critical with the lowest value, and then the numerical value goes up based on how critical the timeframe is. 

Lower threshold score	Upper threshold score	Timeframe
0	10	Next business day
11	20	4 hours
21	30	60 minutes
31	60	15 minutes

As next business day is the "least urgent" timeframe we have here, we would define a lower score of 0 and a upper of 10.  However, how you decide to implement these intervals is completely up to you. 

I suggest that you test out the functionality in your own PDI as the functionality is easier to understand when working with it.

Link to docs: Assess RPO impact of technology assets on the business (servicenow.com)

Hope this helps, 

- R

Ps. please mark as helpful or correct answer given 🙂 

[Tiffany E]

@Rana Baghdar  Thank you so much for the refresher and link to documentation. This is definitely more helpful than the blank screen 🙂