Search retrieval tool returned fields the number filed is not showing

Venky Kshatriy2
Mega Sage

9 hours ago

Hi Team,

 

I created one AI agent and used the Search retrieval tool to find the duplicate records I created. Everything is working fine now, but I want to print the incident numbers. When I went to the tool(Search retrieval), the number field was not showing in the returned fields. Is there a way to add the number field? If so, how can I add it? For reference, I’m providing a snap.

VenkyKshatriy2_0-1782205388169.png

 

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Tanushree Maiti
Tera Patron

9 hours ago

Hi @Venky Kshatriy2 

 

refer:

https://www.servicenow.com/community/now-assist-forum/how-to-configure-specify-the-fields-returned-b...

https://www.servicenow.com/docs/r/customer-service-management/now-assist-for-csm/enhance-search-retr...

https://www.servicenow.com/community/intelligence-ml-forum/ai-search-configuration-searching-referen...

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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