Section not visible on workspace only

[JakubP580814146]

Hi all,

I’ve added a new section (sys_ui_section) to a record form for table sn_compliance_policy_exception.

The section:

• exists in sys_ui_section

• is assigned to View = Workspace

• has the correct table (sys_name = sn_compliance_policy_exception)

• is visible on the classic form when using the Workspace view
  
  

  

However, when I open the same record in Workspace, the new section is not rendered.

In UI Builder I can see that the record page still resolves and renders only 8 sections, exactly the original OOTB ones. My newly added section does not appear, even though it is present in the list for the Workspace view and structurally matches the OOTB sections.

It looks like Workspace / UI Builder is not dynamically picking up additional sys_ui_section records and continues to use a cached or predefined section set.

Has anyone encountered this behavior?

• Is Workspace limited to a fixed number of sections?

• Is there a cache or UX Form configuration that overrides sys_ui_section even when classic Workspace view is used?

• Is adding sections via sys_ui_section unsupported for Workspace and only UX Forms are respected?

Any insight would be appreciated.

Thanks in advance.

[Stefan Reichelt]

Maybe too simple, but worth a look: Did you check for other views as well? In some cases, it's not even using the "workspace" view.

[Ankur Bawiskar]

@JakubP580814146 

may be somewhere its hard-coded in workspace to show only those OOTB sections in view

Search for that Record page variant and see

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@JakubP580814146 

any script is hiding that section in workspace view?

[JakubP580814146]

none I know of. It's out of the box "compliance workscpace" I didn't change anything in ui builder yet. I believe that changing view should be sufficient. The only difference I can see is on section record itself:

sys_name of out of the box ones is set to table name but ones I create sets this field autimatically to caption field instead. Do you think this may affect?