Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and Credential Alias". The incident template that we're using in Everbridge is LIVE and the template ID is correct. What could be the reason behind and how can we resolve it?
Another thing is, it creates an incident in Everbridge automatically but it doesn't create an incident in ServiceNow. But the incident in Everbridge is requiring some variables that match what we have in ServiceNow incident. How should it supposed to work?
