We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Servicenow GRC controls workflow

Gary22
Tera Contributor

where can i find the workflow which governs the status of a control during its life cycle . 

I mean i am after the workflow which decides that on taking a particular action , the control status will move to this . 

please guide , where to find the oob wokflow for control ( draft -> attest -> review -> monitor -> retired ) .

 

Also if there is no OOB workflow , how does a control move from one status to another . what is orchestrating all this OOB ?

@Jan Spurlin @Phil Swann  @Pranav Bhagat  @Rafael Cardoso 

Thanks a lot in advance 

1 ACCEPTED SOLUTION

Sulabh Garg
ServiceNow Employee

Hello Gary,

There is no workflow/flow on Control table (sn_compliance_control) as the controls states are changed from the UI actions mentioned on the control form.

1) Attest UI action - Move state from Daft to Attest

find_real_file.png

 

 

2) Submit for Review UI Action - To move the state from "Attest" to "review"

find_real_file.png

 

3) Monitor and Retired UI Action - To move the state to Monitor or retired from "Review",

find_real_file.png

 

Hope it helps!!

 

Please Mark Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

View solution in original post

4 REPLIES 4

Gary22
Tera Contributor

Also if there is no OOB workflow , how does a control move from one status to another . what is orchestrating all this OOB ?

Sulabh Garg
ServiceNow Employee

Hello Gary,

There is no workflow/flow on Control table (sn_compliance_control) as the controls states are changed from the UI actions mentioned on the control form.

1) Attest UI action - Move state from Daft to Attest

find_real_file.png

 

 

2) Submit for Review UI Action - To move the state from "Attest" to "review"

find_real_file.png

 

3) Monitor and Retired UI Action - To move the state to Monitor or retired from "Review",

find_real_file.png

 

Hope it helps!!

 

Please Mark Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

Please Mark Correct/helpful, if applicable, Thanks!!
Regards
Sulabh Garg

@Sulabh Garg note that OOTB a Control will move back to Draft if any change to the Control Objective is performed. I often deactivate the last line "control.state  = "draft" to avoid that from happening since I find it a bit to strict.

 

Prashanth Velam
Tera Contributor

@Sulabh Garg This is very helpful to know that the Control has got no workflow. The OOB suggestion is to move from Draft > Attest > Review > Monitor > Retired. Will there be any challenges if we move the workflow around to Draft > Attest > Monitor > Review > Retired?

Will there be any downstream implications if we change this flow? Thanks in advance!