Hi community,
I am trying to configure Smart Assessment Engine for control attestation and have a question of type Attachment wherein, user needs to attach an attachment and is a required question. However, when user attaches the attachment and proceeds, then comes back and removes the attachment, the questions still show "Answered" allowing to submit the assessment without filling one of required questions.
Is there any way to fix this?
Hi Chenab, what is the reason to use the smart attestation to upload evidence to prove the control is operating as described? The intended purpose of control attestations is to declare the control is in place. Indicators are used to prove the control is operating effectively as described by creating an indicator task for the control owner to upload evidence or if automated (scripted) collect the evidence automatically.
This Service Now video explains the intended use case for control attestations and indicators: Indicators for GRC, why and how they will change your life.
Regarding the issue with removing the attachment. You may be able to add a separate question that is not required and only displays when the prior question is answered yes. This way they are separate questions and if the attachment is removed conditional question that's not mandatory, the prior question is mandatory may not be affected. You could use the additional information option to add guidance to the attach evidence question to let the respondent know if they answered yes to the prior question, to attach evidence.
