Smart assessment questions showing as Skipped for conditionally visible questions

Developer3
Tera Expert

I have configured the smart assessment template and there are several conditionally visible questions on my assessment form. One issue i noticed is, these conditional questions are shown as Skipped ( as shown in the screenshot) when the conditions are not met. They are not user friendly. Is there any way the "Skipped" questions can be hidden?

Developer3_0-1748367336125.png

 

1 ACCEPTED SOLUTION

Utsav Murarka
ServiceNow Employee

Hi @Developer3 ,

As of now, this is the expected behaviour, to show hidden questions as skipped, there is no way to hide the skipped questions, as they are part of a component, and we have not provided any configurations to control how the skipped questions look.

 

Thanks.

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4 REPLIES 4

Utsav Murarka
ServiceNow Employee

Hi @Developer3 ,

As of now, this is the expected behaviour, to show hidden questions as skipped, there is no way to hide the skipped questions, as they are part of a component, and we have not provided any configurations to control how the skipped questions look.

 

Thanks.

Hello @Utsav Murarka ,

Now that we've upgraded to Zurich, has there been any update on this issue? Because I am facing the same issue.

 

Screenshot 2026-03-23 225431.png

@Utsav Murarka 

Also, is there a way to make the smart assessment not display like the Native UI when taking the Assessment. Because the user assigned to the Assessment will have access to click out of the Assessment. Smart Assessment.jpg

 

 

Abhay Rathour
ServiceNow Employee

Hi @Fade , I have not seen any such feature personally on the instance to hide the native UI. The assessment is a reusable component in the UI and can be placed anywhere in the UIB pages. Hiding the native UI elements seems to be out of smart assessment component's control.