Sorting of Issues & Remediation Tasks

[Mark P]

When I sort Issues & Tasks in ascending or descending order, it doesn't sort alphabetically.  Can this please be fixed?

[GouthamAnumolu]

In addition to anirudh questions, where you are trying to sort ? Is it on some related list ?

[Mark P]

Here's a screen shot of data sorted ascending by State.  It's not sorting alphabetically.  Its sorting by some behind-the-scenes numeric.  But that's illogical.  Fields with alpha characters should sort alphabetically (not numerically).

[Community Alums]

Hi @Mark P ,

Sorting will not be based on Label of choices.

Sorting will be based on value of choices.

You can check the Dictionary Entry for "State" Field, check the Choices:

I check in my PDI, it sorts as per value.

[Mark P]

Well, that's just dumb logic by the developer.  The values entered are alpha characters and as such should sort alphabetically.  As an end user, what do I care about some techy behind-the-scenes values sort order?  How can I get this fixed?

[Mark P]

Following up on this discussion, does anyone at ServiceNow know how to fix this anomaly?