Tutorial: How to prepare for implementation (Policy & Compliance and Risk Management)

[Eric Feron]

Hello all,

In this 20 minutes tutorial, ServiceNow specialists will present a step-by-step guide to get you and your team confident and ready for implementation. They will share some best practice tips and provide resources to make sure you are all set up before going live.

In a following tutorial we will address the various steps of implementation (to stay tuned, please Subscribe to the Forum).

FEATURED SPEAKERS

Shauna Gillens,  Security Senior Consultant, GRC Practice ServiceNow

Donna Johnson,  Advisory Solution Architect, GRC Practice ServiceNow​

Please ask your questions below and share your feedback here.

Video content:

1:35 Introductions

3:56 Stages of GRC maturity

6:54 Overview of the 5 steps for pre-implementation

8:16 Step 1: Identify teams and business outcomes

9:25 Step 2: Identify use cases, processes, workflows,

11:00 Step 3: Document current state

11:56 Step 4: Select your Partner or Professional Services

12:30 Step 5: Train the teams

13:14 Conclusion

The slides are available in downloadable PDF format for your convenience.

[Eric Feron · Accepted solution]

Hello all,

the video tutorial is now live and the PDF files are available.

Please enjoy, ask your questions below and share your feedback here.

Thank you,

EF

[mariaelake]

We are only building our IT GRC space at this time.  How would you recommend going about building, if there are no standards, policies, or procedures in place?  Fresh build.

[Eric Feron]

Hello Mariaelake, and welcome to the Community 🙂

A few questions for you to help our experts get started:

• Is your company already already on NOW with other applications (ITSM, ITOM, etc.)?
• London version?
• Are you working with a Certified Partner or NOW's Professional Services?

Thanks,

EF

[Eric Feron]

Hello again Mariaelake,

what industry vertical is your company operating in? This is important to give you the right guidance.

Thanks,

E