Unable to set remediation task end date same as Issue end date

DharmaT
Tera Contributor

Hi all, 

I am trying to set remediation task end date same as issue end date when the remediation task end date exceeds the issue end date while creating it, Remediation task have the default dictionary override 30 days duration from the creation date. I have tried multiple ways and scripts to set up but it's taking the default duration  end date of the task, could you please help to fix this. 

5 REPLIES 5

SANDEEP28
Mega Sage

@DharmaT Can you share screenshot of what you have tried till now?

Ankur Bawiskar
Tera Patron
Tera Patron

@DharmaT 

you should use before insert/update business rule on remediation task

share your script and screenshots as well

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

DharmaT
Tera Contributor

Rem task.png

DharmaT
Tera Contributor

Hi @SANDEEP28  @Ankur Bawiskar  please check and help me to get it fix. Thank you