what role is required to use "Add help articles"

[Kumar62]

Hi, 

we have knowledge articles in servicenow, and we want to have a linkage between "knowledge articles" and "Add Add help articles" so that user should be able to navigate to knowledge articles which contain  all the information that they need in order to work through a record/Module. However, I am having a difficulty to find a role that we could assign to users for accessing "Add Add help articles" . see a screenshot below

a

the admin user got the access to this "Add help article" button and is only assign to "embedded_help_admin" as per servicenow documentation. 

is there any role that we could use to provide to all users or do we need to create a new role in order to get this funcationality available ?

any advise and suggestions would be appreciated. 

thank you  

[Kumar62]

Hi Deepanker, 

thanks for the information, very helpful ! 

I have number of knowledge articles that i can add to help because i am an admin user. however not everyone got access to "Add help article" button. I was just wondering if users are going to use an embedded help module in order to create linkage between the page and the knowledge articles then would they be able to see the knowledge articles from the main record ?

thank you 

[dmathur09]

Yes absolutely, so you can put the header of knowledge article and then on the header you can provide the links to the knowledge article similar to hyperlink, same thing has been done by us which I have shared in the screenshot. Hence if a user click on the links, it will route them to the KB article page. If the have access to the KB they will see all the details. You do not have worry about creating new roles or giving additional roles for this.

Let me know in case of any queries.
If you think my response is helpful for you? If yes, mark it as correct answer and close the loop so that it would help future readers as well.

Regards,
Deepankar Mathur