Where can I find the relevant settings for ‘suggestion for xx’ icon ?
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11-01-2024 02:13 AM
Where can I find the relevant settings for this icon?
And what should I do if I want to add this feature to the Assignment group as well?
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11-01-2024 03:46 AM
This is enabled on STRING fields by right-clicking on the field label and choosing Configure Dictionary. In the tab named "Choice List Specification" select Suggestion in the Choice field. Whatever 'choice' records are added to the Related List will appear as suggestions.
To add this to the Assignment group field, maybe something like this replication will work, and was done for the Assigned to field?
https://www.servicenow.com/community/developer-blog/quot-suggestion-quot-tool/ba-p/2292361
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11-03-2024 06:30 PM
Thank you for your answer!
But I think it's different from the "suggestion" after the Short description, it's related to Predictive Intelligence. In Configure Dictionary, it did not select 'choice', but still displayed the 'suggestion' icon?

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11-05-2024 05:38 AM
I am not 100% sure on this - but here is where I would start.
The Suggestion icon is from predictive intelligence.
Navigate to Predictive Intelligence > Similarity > Solutions Definitions
There is a record in there for the Assigned to field on an issue
Name: Similarity Solution Definition for Assigned To for Issue
-- I think you need to set up one of these records for the Assignment group.
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11-06-2024 05:51 PM
You're absolutely right.
I can be pretty sure that this definition is for it.
But what puzzles me is that there is no field in the definition that mentions "assign to" other than the Label.
So I'm guessing that when Snow set the "assign to" field in the form, he called this training result somewhere, but I couldn't find it.