I asked our consultant about the Risk Portal within ServiceNow GRC. I thought this looked like a good tool for customer engagement but my consultant was a little reluctant to use it. Does anyone have any experience in using it and the benefit you get...
We recently implemented our Vulnerability Response module within SN. Currently, with our policy exceptions we can go through the normal approval process without entering impacted controls, but since implementing the VR module, when we receive a polic...
Hello,I have an ask from a client they are requesting that viewing issues are limited to the Assigned to and their manager and the Issue Manger and their managers (with the exception of the overall compliance admin and manager). The user in the "issu...
Hello Team,I have two fields reference field on the form. On creation of Ticket i want add two Groups users in CC. Fields are Approver and viewer both are referring to the Group Field. how can i achieve these in serviceNow?@Community Alums
The example below shows the dependency Map for CI Relationships. In our instance, we have already created CI Class Hierarchy using the CI Class Manager for a Business Service, Application and Database. What I understood from most of the GRC training ...
Hi everyone ! My customer would like to report on the next attestation date of his controls. Unfortunately, there is no existing OOTB data or field that provides this information. However, we can estimate the next attestation date by considering the ...
@Community Alums
Hello Team,I am using GRC Tool in Tokyo version and trying to save one client callable script include however it's prompting a message "Select a user role for Access Control on this Client Callable Script Include". When I am selecting a role it's cre...
We are working with a client who is using multiple ServiceNow instances for IRM (one instance for the US and the other for Europe)I was looking for use cases for multiple instances of IRM in different geographical areas. How can these two instances w...
Running into multiple issues with Policy Exception. Anyone know why? Here are the scenarios: Requester submissionIf an end user submits a new policy exception, it greys out the compliance approval field and auto-approves the request.Control objectiv...
Hi there, I have been pulled into assist with an issue with the attestation assesments. My knowledge is very limted in this area, so reaching out to see if anyone can help. The team want to start assigning attestations to users in the instance. The f...
Hello Team,I have 2 fields I want to make mandatory based upon different different view. and also want to make mandatory on workspaces. How can I achieved that?@Community Alums
When viewing the Risk Overview Dashboard (Risk > Overview) the heatmap charts (Inherent Risk Heatmap and Residual Risk Heatmap) no longer have numbers or borders. When you mouse over each box it does show the count of risks, so the underlying data is...
We just recently upgrade our GRC modules and notice that "Control Objective" field is now mandatory, even for our ad-hoc controls that doesn't tie to any Control Objective (CO). Per further investigation, we noted a UI Policy on Control record that m...
I have a policy exception record that is in Awaiting Approval state, and there is an approval rule configured for that which triggered for my record. Now all the approvals are approved but still the record is in Awaiting approval state.What is the pr...
