Resolved! Compliance Workspace
I have a comliance manager role, but i still do not have access to the Complinace WorkspaceCould you advise me why that is? Thanks in advance!
Forum Posts
Best practice to modifying GRC Tables
Hi, We do need to add some fields & BR to GRC Tables. Should we edit the scope app in Studio or use an update set?If we modify in Studio. How to move the changes to other environments. Does it get published to our company repository? Thank you
Running Transactions message when importing citations
I am working on importing 250 some citations. I created the import excel spread sheet, copy the information in using destination formatting, previews look right, yet when I execute the import there is a yellow banner at the top of the screen stating...
Link between Issue and Audit Engagement
I am looking for the reasoning behind the two different ways Issues are related to Audit Engagements.When an issue is automatically created as a result of a Control Test failure, the Issue becomes visible on the 'Control Test Issues' tab on the Audit...
Error Message: A risk with the same Entity and Risk Statement already exists
Hello, I am not able to create multiple risk records with same field values. these are the two fields (Entity, Risk Statements) business requirement is to create multiple records with same fields values
Awaiting Approval
Hi, In Awaiting Approval State, it says the the approvers review the result of the audit tasks conducted and the issues that were created. The Approvers can either approve / reject the engagement. How can the approvers review this in Service Now?
Resolved! Calculating Vendor Risk Rating on a single questionnaire
In our Vendor Risk Management application we have an Assessment Template that contains multiple questionnaire templates and document request templates. We are trying to only score 1 of the questionnaire templates as part of the Assessment record Ris...
GRC License - role relation list
Dear Community, I am looking into building a dashboard in order to monitor our license usage and one of the list i came across is: sn_irm_shared_cmn_licensing_role_typeCould you help me find any other list where the license <> role relation is shown?...
How to use Business Processes
Hi,I was looking into Business Processes (Policy and Compliance > Scoping > Business Process, or Risk > Scoping > Business Process) for rolling up risk & compliance to process level. The documentation (see diagram at the bottom of the page) suggests ...
Resolved! SLAs for any module in GRC/IRM
Hi All Did anyone configure SLAs for any module/application in servicenow GRC/IRM? any reference docs/notes would be highly appreciated. @Community Alums @Jan Spurlin Thanks in advance
Resolved! GRC Recommended Implementation Sequence
Hello, I recall having seen a slide with the recommended implementation sequence for governance, risk and compliance based on a "maturity model" with foundation, crawl, walk, run, fly. Does anyone have this slide to share? Or similar methodology? Ki...
Resolved! GRC control status not updating
Trying to sort out the workings of GRC controls.Anyone has any ideas or pointers?Perhaps I'm doing something horribly wrong here, so any help is appreciated OverviewI can't seem to get a manual Indicator to update the Control's status.When setting an...
What UCF Authority Documents are bundled with ServiceNow
Hello, This is very much newbie question but what (if any) Compliance/Authority documents come with ServiceNow and the GRC module? I am especially interested in ISO27001 and PCI-DSS. David Smith
Resolved! IRM/GRC Architecture
Hi everyone, can someone tell me where I can find a detailed description of the GRC Architecture. Thanks in advance! 
Is there a way to track changes to documents published in the Knowledge library
I want to update some of the Policies that are published in the Knowledge library. However in order to be easier for the owner/approver, I want to be able to highlight the differences between the old (published version) and the new one that is up for...
