Which script moves risk assessment to monitor state [OOB]?

Snehal Madakatt
Mega Sage

Hi Team,

 

I am looking for the OOB script that moves the risk assessment to monitor state from previous state(wch can be Awaiting approval or any thing wch is based on RAM configuration). I tried checking flows,BR,script include but was not able to figure out the script that handles the state transition on the risk assessment.

 

Why I need this?

I need to introduce a new state -ABC before the monitor state. After the checks are done then want to move the risk to the monitor state from ABC state. And this needs to be done only on specific RAM, so I want to add the exclusion condition as well so that the OOB behavior should work as is on the other RAM's.

SnehalMadakatt_0-1745325651054.png

 

Waiting for response.

 

Thanks,

Snehal

3 REPLIES 3

Snehal Madakatt
Mega Sage

Hi Guys, any one of you have any idea on this? Just tagging to get help from you...

@PrudeAnurag  

@Jan Spurlin 

@Harihara Subra1 

@Brad Tilton 

@UTKARSH JAIN 

 

Regards,

snehal

PrudeAnurag
ServiceNow Employee
ServiceNow Employee

Have you checked RiskAssessmentUtils?

Yes Anurag, I had checked already. But i didnt exactly understand the code. 

Can you let me know if this is the script, and where exactly the monitor being set.