Talent Development- May 2025 Store Release
We are excited to announce the May 2025 store release for Talent Development (TD). This blog provides an overview of TD features in the Q2 2025 Store. Major updates include Now Assist and Agentic AI to boost career development, workforce development, and employee engagement. These tools help organizations future-proof their workforce. Refer to the Yokohama store release blog for more information on the last release.
Release blog content:
- AI Agents to plan growth conversation for managers
- Now Assist for HR- Persona Assistant
- Now Assist for HR- Galileo Inside
- Opportunity Marketplace- Publishing Approval
- Skill Feedback in Manager Hub
- Skills Harmonization- Dynamic Skills Pipeline
- Credly badges in skill activity insights
I. AI Agents: Growth Conversation Planning
Persona: Managers
Dependency: Now Assist for HRSD
In the Agentic AI space, two agents are being released specifically to assist managers in planning growth conversations with their employees.
- The first agent is the conversation management agent, which collects employee details, checks for upcoming conversations(if any), and schedules new conversations by finding common time slots, including those in the Outlook calendar.
- The second agent is the employee data summarization agent, which compiles and summarizes employee’s activities, such as skills, learning, feedback, growth plans, journeys, mentoring activities, and more. It also suggests talking points for the conversation and adds them to the conversation agenda. This agent is triggered subsequently after the first agent, subject to the initial request message.
Manager can trigger these agent by initiating conversation with Now Assist Virtual Agent chat on employee portal. These agents aim to streamline the process of managing and conducting growth conversations, making it easier for managers to engage with their employees effectively.
II. Now Assist for HR- Persona Assistant
Persona: Managers
Dependency: Now Assist for HRSD
This new capability allows managers and leaders to quickly generate a concise summary of an employee's profile and their development journey. It includes key profile details, learning and skill progress, current goals and growth plans, activities in the mentoring program, and any active journeys.
All this information is provided on demand through natural language interaction on the VA, so managers don't need to search through multiple dashboards or tools. Once the summary is available, managers can have a conversational engagement via virtual agent for follow-up questions.
III. Now Assist for HR- Galileo Inside
Persona: HR Professionals
Dependency: Now Assist for HRSD
Now Assist-Galileo Inside is a Large Language Model assisted HR expert that answers your HR questions within Now Assist panel in platform view. It has access to the latest industry research by Josh Bersin library and references knowledge base articles from the instance, ensuring HR professionals get precise and relevant results backed by research. Additionally, the sources are cited at the bottom for further reading.
IV. Opportunity Marketplace- Publishing Approval
Persona: Hiring Managers
Dependency: TD Opportunity Marketplace App
The Opportunity publishing approval feature is an enhancement to opportunity marketplace app in May store release. This feature enables customers to set up approval requirements before posting opportunities to the marketplace, adding a governance layer. This can be achieved by configuring approval settings through our platform, based on opportunity types or more granular metadata.
V. Skill Feedback in Manager Hub
Persona: Managers
Dependency: Employee Center Pro and Skills Plugin
Skill Feedback is the new feature as part of Talent Development May 25 release. In this feature, managers can request skill feedback from employees' collaborators. This can be done directly from the Skills tab within Manager Hub. They can also view the received feedback or track pending requests on the same page. This provides managers with additional perspectives, increased visibility, and helps identify the right growth opportunities for employees.
VI. Skill Harmonization- Dynamic Skills Pipeline
Persona: Skill Admin
Dependency: Skills plugin and Credly App license
Skills Harmonization - Dynamic Skills Pipeline is a new feature that ensures that new skills from third-party systems are easily synchronised with the ServiceNow skills database. In this release, the aim is to create a more automated pipeline for the skills admin. This allows the skills admin to automatically receive new foreign skills from third-party integrations.
While this is currently done out of box only in the context of the Credly app, it can be extended to other app/system. Since we have built the infrastructure around it, you can customize and do small implementation work to maintain the same setup for pipelines from different third-party sources they choose.
VII. Credly badges in skill activity insight
Persona: Managers
Dependency: Skills plugin and Credly App license
As part of the May 25 store release, once the Credly badge is issued to the employee and the data is synced, the skills linked to the badge will be added to the employee’s profile if they are not already present. Additionally, for validating employee skills, the Credly badge is displayed in the skill validation flow within Skills Activity Insight. This helps the manager understand the activities completed related to the skill, aiding in the validation process.
This sums up the features and enhancements in Q2’25 store for TD. For May 2025 Store feature in HRSD please refer to May Store release Deep Dive-HRSD.
If you are interested to learn more about any of these features, refer to Product documentation.
