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csm_consumer table preferred language is getting set to en only after changing the value

Debasis Pati
Kilo Sage

In csm_consumer table i ahve a field called preferred language and i have added some choices to that field.
when i selct any value and save a record in the csm_consumer table it's getting set as en .
from where the default value is blank for that field it is an out of box field though.
i checked no brs no ui policy and no client script in csm_consumer table.

@Ankur Bawiskar do you have any idea?

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@Debasis Pati 

that field has dependency on User->Preferred language

So it must be set using that

AnkurBawiskar_0-1788329820994.png

 

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,
can you please send a clear image

@Debasis Pati 

Screenshot 2026-09-02 120455.png

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader