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3 weeks ago
In csm_consumer table i ahve a field called preferred language and i have added some choices to that field.
when i selct any value and save a record in the csm_consumer table it's getting set as en .
from where the default value is blank for that field it is an out of box field though.
i checked no brs no ui policy and no client script in csm_consumer table.
@Ankur Bawiskar do you have any idea?
Solved! Go to Solution.
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3 weeks ago
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
that field has dependency on User->Preferred language
So it must be set using that
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Ankur Bawiskar ,
can you please send a clear image
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3 weeks ago
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
