Hey guys,
right now i'm at Lab 4.5 - configuring an item in Service Catalog by modifying an existing item ("Document Creation"). I changed the questions and category as provided in the tutorial. After that i want to publish the item. I'm logged in as Sys Admin.
The item just moves its state to "in review":
i also checked the catalog item view:
If i cancel the checkout, my changes are being reverted to the last published state - the one before my changes during tutorial.
I also checked out https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1208591, but it all looks fine. I tried re-entering the value 4000, but nothing changed.
So: What else can i try to move this catalog item into a published state? It looks like such a basic feature and i cannot unterstand why that would not work. I had a similar problem on another instance which i used for CSA training. Am i missing something huge?
Best regards and thanks in advance!
Jona
