workflow on catalog item

dixitreddy
Tera Contributor

Hi,

I have a reference(sys_user) type variable in catalog item i should send approval to users department head it should be dynamic 

3 REPLIES 3

Mark Roethof
Tera Patron

Hi there,

 

Please share what you've setup, what you've tried, where you exactly need help with.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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dixitreddy
Tera Contributor

i hv created a catalog item in that i have a variable called Employee (referencing user table) when i submit form approval should go to employees department head it should be done using workflow

Hi @dixitreddy 

Do you have department head configured in Department [ cmn_department ] table, if yes then use the dot walking and reach till department head ( Employee -> Department -> Department Head ).

 

Use the below code for reference and resolve any run time issue. 

answer = [];
answer.push(current.variables.employee.department.dept_head);  // replace the variable employee with correct variable name

AshishKM_0-1723214637270.png

 

-Thanks,

AshishKM

 

 

 


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