How to get User ID column in the attached screenshot?

iamkurt
Tera Contributor

PFA screenshot. I am the platform admin. We are on Vancouver version.

While creating an incident, when we click on the lens icon of the "caller" field, I have 4 columns - Name, first name, last name and email address. Got three records in which all are the same :X, because all records were created for the same person. I am in the process of cleaning up User tables (which is a saga in itself) but a thought occurred - why not have User ID column here so that it will makes peoples lives easier which will help them at least visually differentiate between records.

How can I add User ID field?
I don’t see the gear icon here.

Any configuration change I can do that will ensure everyone has User ID column?

Any help here would be highly appreciated _ / \ _

3 REPLIES 3

Mahathi
Mega Sage
Mega Sage

Hi @iamkurt ,

Click on the breadcrumbs in top and check for edit personal filters, You will be able to see the gear icon for you to add the other fields required.

Attaching the screenshot for your reference.

If my answer helped in any way, please mark it as Correct & 👍Helpful

Thanks,
Mahathi


sohail_mohamad
Tera Expert

Hi @iamkurt ,

Click on three dots on any one of the column.

Screenshot 2024-08-13 225148.png

 

And choose User ID .

 

 

Mark helpful if it works!!

Community Alums
Not applicable

Hi @iamkurt ,

I checked your problem in my PDI please refer below steps 

Click on lens icon on caller field, Right click on name and configure < List Layout

SarthakKashyap_0-1723572494175.png

You can select Active to check user is active or now

You can select locked out to check user is logged out or not

You can check  the correct userId by selecting userID

SarthakKashyap_1-1723572648246.png

Result 

SarthakKashyap_2-1723572713415.png

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak