Create Knowledge Article from problem and change using knowledge checkbox

[Jayashri Sonawa]

Hi,

As per ServiceNow OOB functionality, whenever we closed the incident while checking the knowledge check box then the knowledge article will create. but I have a requirement like Create Knowledge Article from problem and Change as well using the knowledge checkbox

need suggestions on the same.

Thanks,

[abbasshaik4 · Accepted solution]

Hello @Jayashri Sonawa,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-managemen...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[abbasshaik4 · Accepted solution]

Hello @Jayashri Sonawa,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/problem-managemen...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Jayashri Sonawa]

is it possible to create a knowledge article from change ?

[abbasshaik4 · Accepted solution]

Yes, you can refer to this link:
https://www.servicenow.com/community/itsm-forum/creating-knowledge-from-a-change/m-p/922109