Hey, Anyone know the alternative way of Include Attachment checkbox in Email notification. I am trying to create an email notification on incident record and want to send that notification with attachment on incident record on certain state of Incid...
Objective:Create a scheduled job to manage requested approvals for sc_req_item records. The job will send notifications on the 4th and 6th day of requested approval and cancel the request along with associated approvals after the 8th day.Detailed Req...
Hi,I want a ServiceNow Admin Document in PDF format from Official website of ServiceNow.Please help me out the link for ServiceNow Administration document Thanks
Hi All,I’m facing an issue related to exporting data from the KB Knowledge table, and I would appreciate your insights.Here’s the scenario:• I applied a specific filter on the KB Knowledge table and found a total of 206 records.• Using my admin acces...
Hi all , Only 1 user was redirecting to logout page when user connects to ServiceNow service portal. We configured SSO with azure. Even from azure ad we check the user details and created with the same details available in azure ad. but also user st...
When user going to deactive the group we need to display the records from multiple tables associated with that group like incident, problem, change like that. So we need to write the onChange client script in Active field.please let me know which is ...
I don't know why. I checked the similar post.https://www.servicenow.com/community/itsm-forum/configure-maintenance-and-blackout-schedules/m-p/3012984#M525904
Can anyone relate to being an ITIL certified and how it helps in carrying out the ITIL role in serviceenow?
I did not see any changes after selecting the two step check box in order guide in Washington DC Version.
Hi All,I am facing below mentioned issue, please assist on this.Requirement: We have a catalog item in that the attachment is mandatory once it is submitted approvals will trigger to the specific user(Non ITIL user). This user should check the attach...
Hi all,Is there a way to find out which email notifications(sysevent_email_action) in ServiceNow were created or added after Xanadu upgrade. Any tips on how to approach this would be appreciated.Thanks in advance!
As existing work notes and additional comments are not working as expected , created a custom field called my notes and created a after updated BR on custom filed to copy journal entry from child to parent Initially i used below BR which coping all t...
Hello Developers,I have an requirement.I want to create a flow using flow designer.This will have 3 stask.When 1st stask is state = closed & closure code = successfulThen this will create 2nd stask.If 1st stask is skipped then RITM will be closed. If...
Ever wonder what ITIL really looks like in the real world?Let’s break it down with a simple and relatable example… WiFi during a meeting!Incident – Something broke!You're in an important online meeting, and suddenly your WiFi drops.You’re stuck, can’...
I have a requirement where I need to " Prevent retired Services to be added to changes " so for that I have created a script include and list control in the affected CI's . and i have added that into the global application but here the issue is that ...
