development components

[Payal Tripathy]

What are the development components of ServiceNow

[Astik Thombare · Accepted solution]

Hi @Payal Tripathy .

ServiceNow is built on a combination of technologies that provide a platform for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). Here's a breakdown of the key development components:

• Underlying technology: ServiceNow runs on a cloud-based infrastructure, typically leveraging Java and the Tomcat web server on a Linux environment.

• Development language: While the platform itself is built with Java, customization and extension for specific needs primarily involve JavaScript.

• Integrated Development Environment (IDE): ServiceNow Studio is a built-in IDE that allows developers to create, test, and deploy applications directly within the platform.

• Scripting:

  • Server-side scripting: JavaScript is used for customizing functionalities on the server-side.
  • Client-side scripting: JavaScript is also used for creating dynamic web interfaces that interact with the user.

• Integrations: ServiceNow utilizes REST APIs to integrate with external applications and data sources.

• Workflow automation:

  • Workflow Editor: A visual tool for building basic workflows to automate tasks.
  • Flow Designer: A more advanced tool for creating complex process automation workflows.

These components work together to provide a platform for building and managing customized applications on top of ServiceNow's core functionalities.

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Thanks,

Astik